Administrative Office Procedures
Administrative office procedures may not be glamorous, but they are essential to the success of any enterprise. A well run office reduces miscommunications and helps to eliminate common errors. By making the administrative office a priority, you will establish clear policies and procedures with employee understanding and buy-in, which ensures that your work environment runs smoothly.
Online Course / Classroom Training
R1,649
Description
With our Administrative Office Procedures workshop, your participants will understand how an Administrative Office Procedure binder demonstrates professionalism and efficiency in an organization or office setting. It is also a marvelous instrument for quick reference and utilization. Strategies and procedures are a vital connection between the company’s vision and its everyday operations.
Administrative Office Procedures > Course Outline:
Housekeeping Items
The Parking Lot
Workshop Objectives
Business Continuity
Succession Planning
Internal and External Audit Requirements
Recovery Planning
Case Study
Module Two: Review Questions
Binder
Section Divider
Sheet Protectors
Cover to Cover Binders
Case Study
Module Three: Review Questions
Tracking Tasks for Some Days
Reach Out to Other Employees for Feedback/Ideas
Write Down Daily Tasks
Keep Track Using a Spreadsheet
Case Study
Module Four: Review Questions
Use a Template to Stay Consistent from Track to Track
Be as Detailed as Possible
Use Bullet Points Instead of Paragraphs
Ask Someone to Execute the Procedure
Case Study
Module Five: Review Questions
Phone Etiquette
Business Writing
Effective Time Management
Creating Meeting Arrangements
Case Study
Module Six: Review Questions
Policy on Absences
Breaks
Salaries
Benefits
Case Study
Module Seven: Review Questions
Create a Table of Contents
List Each Section (e.g. Accounting)
List Procedures in that Section
Keep Binder Updated with any New Changes
Case Study
Module Eight: Review Questions
Passwords
Identify Other Confidential Information Via Your Employer
Store Information in a Separate Folder Outside of the Guide
Find a Secure Location to Store
Case Study
Module Nine: Review Questions
Give Guide to Boss/Executive to Review
Inform Office Personnel of Procedure Guide
Place Guide in a Visible Area
Allow Office Personnel to Express Improvements/Updates if Needed
Case Study
Module Ten: Review Questions
Create a One Hour Meeting/Seminar for Employees
Stay Consistent with Procedures
Make Employees Aware of any Updated Changes
Keep Open to Improvements
Case Study
Module Eleven: Review Questions
Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations
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