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Administrative Support

Administrative assistants are a key part of most office environments. They work quietly in the background, ensuring that the business runs smoothly and efficiently. This workshop will give new administrative assistants tools that will make them that person that the office can’t live without. Experienced administrative assistants will learn new tools that will make them more efficient and valuable than ever.

Online Course / Classroom Training


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In the Administrative Support course, participants will learn the core skills that will help them use their resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully. The practices presented in this course may take time to be a part of your daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviors in a short amount of time.

Administrative Support > Course Outline:

Housekeeping Items
The Parking Lot
Workshop Objectives

Dealing with E-Mail
Managing Electronic Files
Keeping Track of the Paper Trail
Making the Most of Voice Mail

Keeping Your Workspace Organized
Using a To-Do Book
The Extra Mile: Adding Project Management Techniques to Your Toolbox

Managing Your Time
Keeping Others on Track
Maintaining Schedules

The Secret to Staying on Track
Goal Setting

Planning Small Meetings
Planning Large Meetings
Organizing Travel

Listening and Hearing: They Aren’t the Same Thing
Asking Questions
Communicating with Power

Body Language
The Signals You Send to Others
It’s Not What You Say, it’s How You Say It

Being Assertive
Resolving Conflict
Building Consensus
Making Decisions

Working with Your Manager
Influencing Skills
What to Do in Sticky Situations

Stress Management
Dealing with a Heavy Workload

Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations


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