Reach YOUR Full Potential...

Office Productivity - The Administrative Support course teaches participants the core skills to function more efficiently

Administrative Support

Administrative assistants are a key part of most office environments. They work quietly in the background, ensuring that the business runs smoothly and efficiently. This workshop will give new administrative assistants tools that will make them that person that the office can’t live without. Experienced administrative assistants will learn new tools that will make them more efficient and valuable than ever.

‌‌‌ Online Course / ‌‌ Classroom Training

Categories: , Tag:

R1,499

* Processed on Tru4.co.za

Description

In the Administrative Support course, participants will learn the core skills that will help them use their resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully. The practices presented in this course may take time to be a part of your daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviors in a short amount of time.

Administrative Support > Course Outline:

Module One: Getting Started

‌‌‌ Icebreaker
‌‌‌ Housekeeping Items
‌‌‌ The Parking Lot
‌‌‌ Workshop Objectives

Module Two: Getting Organized, Part One

‌‌‌ Dealing with E-Mail
‌‌‌ Managing Electronic Files
‌‌‌ Keeping Track of the Paper Trail
‌‌‌ Making the Most of Voice Mail

Module Three: Getting Organized, Part Two

‌‌‌ Keeping Your Workspace Organized
‌‌‌ Using a To-Do Book
‌‌‌ The Extra Mile: Adding Project Management Techniques to Your Toolbox

Module Four: Managing Time

‌‌‌ Managing Your Time
‌‌‌ Keeping Others on Track
‌‌‌ Maintaining Schedules

Module Five: Getting It All Done On Time

‌‌‌ Prioritizing
‌‌‌ The Secret to Staying on Track
‌‌‌ Goal Setting

Module Six: Special Tasks

‌‌‌ Planning Small Meetings
‌‌‌ Planning Large Meetings
‌‌‌ Organizing Travel

Module Seven: Verbal Communication Skills

‌‌‌ Listening and Hearing: They Aren’t the Same Thing
‌‌‌ Asking Questions
‌‌‌ Communicating with Power

Module Eight: Non-Verbal Communication Skills

‌‌‌ Body Language
‌‌‌ The Signals You Send to Others
‌‌‌ It’s Not What You Say, it’s How You Say It

Module Nine: Empowering Yourself

‌‌‌ Being Assertive
‌‌‌ Resolving Conflict
‌‌‌ Building Consensus
‌‌‌ Making Decisions

Module Ten: The Team of Two

‌‌‌ Working with Your Manager
‌‌‌ Influencing Skills
‌‌‌ What to Do in Sticky Situations

Module Eleven: Taking Care of Yourself

‌‌‌ Ergonomics
‌‌‌ Stress Management
‌‌‌ Dealing with a Heavy Workload

Module Twelve: Wrapping Up

‌‌‌ Words from the Wise
‌‌‌ Review of Parking Lot
‌‌‌ Lessons Learned
‌‌‌ Completion of Action Plans and Evaluations

Reviews

There are no reviews yet.

Your review

Your email address will not be published. Required fields are marked *

Related products