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Interpersonal Skills

We’ve all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. Your participants will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.

Online Course / Classroom Training


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The Interpersonal Skills workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. They will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.

Interpersonal Skills > Course Outline:

Housekeeping Items
The Parking Lot
Workshop Objectives

Listening and Hearing: They Aren’t the Same Thing
Asking Questions
Communicating with Power

Body Language
The Signals You Send to Others
It’s Not What You Say, its How You Say It

The Four Levels of Conversation

Asking for Examples
Using Repetition
Using Summary Questions
Asking for Clarity and Completeness

Creating a Powerful Introduction
Using Mnemonics
Uh-Oh – I’ve Forgotten Your Name

Seeing the Other Side
Building a Bridge
Giving In Without Giving Up

A Dash of Emotion
Plenty of Facts
Bringing It All Together

Using I-Messages
Disagreeing Constructively
Building Consensus


Creating a Powerful First Impression
Assessing a Situation
Being Zealous without Being Offensive

Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations


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