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Supervising Others

Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it.

Online Course / Classroom Training


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The Supervising Others workshop will help supervisors become more efficient and proficient, with information on delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline.

Supervising Others > Course Outline:

Housekeeping Items
The Parking Lot
Workshop Objectives

Defining the Requirements
Identifying Opportunities for Improvement and Growth
Setting Verbal Expectations
Putting Expectations in Writing

Understanding Cascading Goals
Helping Others Set Goals

General Principles
The Dictatorial Approach
The Apple-Picking Approach
The Collaborative Approach

Level One: Complete Supervision
Level Two: Partial Supervision
Level Three: Complete Independence

Deciding to Delegate
To Whom Should You Delegate?
Providing Instructions
Monitoring the Results
Troubleshooting Delegation

Characteristics of Good Feedback
Feedback Delivery Tools
Informal Feedback
Formal Feedback

The 80/20 Rule
Prioritizing with the Urgent-Important Matrix
Using a Productivity Journal
Using Routines and Rituals to Simplify Your Workday

Using a Conflict Resolution Process
Maintaining Fairness
Seeking Help from Within the Team
Seeking Help from Outside the Team

What to Do If You’ve Been Promoted from within the Team
What to Do If You’re Leading a Brand New Team
What to Do if You’re Taking on an Established Team

Ask the Right Questions of the Right People
Go to Gemba
Keep Learning!

Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations


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