Workplace Diversity
Improving diversity knowledge is a required component of every company. With more and more businesses having global presence workplace diversity is a forgone conclusion. Your participants will be able to use strategies to be proactive and remove barriers. They will be shown how to build and encourage diversity in their workplace and community.
Online Course / Classroom Training
R1,499
Description
Our Workshop Diversity course will help participants understand what diversity is, and how they can create a more diverse environment. They will be instructed on how to use active listening and employ effective questioning techniques. By learning the right complaint resolution skills and choosing the right course of action communication throughout your business will be strengthened.
Workplace Diversity > Course Outline:
Icebreaker
Housekeeping Items
The Parking Lot
Workshop Objectives
What is Diversity?
Related Terms and Concepts
A Brief History
A Legal Overview
Stereotypes vs. Biases
Identifying Your Baggage
Understanding What This Means
Changing Your Personal Approach
Encouraging Workplace Changes
Encouraging Social Changes
Listening and Hearing: They Aren’t the Same Thing
Asking Questions
Communicating with Power
Body Language
The Signals You Send to Others
It’s Not What You Say, it’s How You Say It
Encouraging Diversity in the Workplace
Preventing Discrimination
Ways to Discourage Discrimination
Identifying if You Have Been Discriminated Against
Methods of Reprisal
Choosing a Course of Action
What To Do If You’re Involved in a Complaint
Understanding Your Role
Creating a Support System
Recording the Complaint
Identifying Appropriate Actions
Choosing a Path
Receiving a Complaint
Choosing a Response
Learning from the Complaint
Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations
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