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Workplace Diversity

Improving diversity knowledge is a required component of every company. With more and more businesses having global presence workplace diversity is a forgone conclusion. Your participants will be able to use strategies to be proactive and remove barriers. They will be shown how to build and encourage diversity in their workplace and community.

Online Course / Classroom Training

R1,499

* Processed on Tru4.co.za

Description

Our Workshop Diversity course will help participants understand what diversity is, and how they can create a more diverse environment. They will be instructed on how to use active listening and employ effective questioning techniques. By learning the right complaint resolution skills and choosing the right course of action communication throughout your business will be strengthened.

Workplace Diversity > Course Outline:

Icebreaker
Housekeeping Items
The Parking Lot
Workshop Objectives

What is Diversity?
Related Terms and Concepts
A Brief History
A Legal Overview

Stereotypes vs. Biases
Identifying Your Baggage
Understanding What This Means

Changing Your Personal Approach
Encouraging Workplace Changes
Encouraging Social Changes

Listening and Hearing: They Aren’t the Same Thing
Asking Questions
Communicating with Power

Body Language
The Signals You Send to Others
It’s Not What You Say, it’s How You Say It

Encouraging Diversity in the Workplace
Preventing Discrimination
Ways to Discourage Discrimination

Identifying if You Have Been Discriminated Against
Methods of Reprisal
Choosing a Course of Action

What To Do If You’re Involved in a Complaint
Understanding Your Role
Creating a Support System

Recording the Complaint
Identifying Appropriate Actions
Choosing a Path

Receiving a Complaint
Choosing a Response
Learning from the Complaint

Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations

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