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Education - Learn to coach your employees to improve their performance

Coaching and Mentoring

You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goals. This employee has a great attitude and you know they can do better. You just do not know how to motivate them to reach the goal. Money used to work, but that has worn off. You are baffled and you know being frustrated makes matters worse. What do you do?

‌‌‌ Online Course / ‌‌ Classroom Training

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R1,649

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Description

The Coaching and Mentoring focuses on how to better coach your employees to higher performance. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you are able to foster a great working relationship with your employees through understanding them and strategic goal setting.

Coaching and Mentoring > Course Outline:

Module One: Getting Started

‌‌‌ Icebreaker
‌‌‌ Housekeeping Items
‌‌‌ The Parking Lot
‌‌‌ Workshop Objectives

Module Two: Defining Coaching and Mentoring

‌‌‌ What is Coaching?
‌‌‌ What is Mentoring?
‌‌‌ Introducing the GROW Model

Module Three: Setting Goals

‌‌‌ Goals in the context of GROW
‌‌‌ Identifying Appropriate Goal Areas
‌‌‌ Setting SMART Goals

Module Four: Understanding the Reality

‌‌‌ Getting a Picture of Where You Are
‌‌‌ Identifying Obstacles
‌‌‌ Exploring the Past

Module Five: Developing Options

‌‌‌ Identifying Paths
‌‌‌ Choosing Your Final Approach
‌‌‌ Structuring a Plan

Module Six: Wrapping it All Up

‌‌ Creating the Final Plan
‌‌‌ Identifying the First Step
‌‌‌ Getting Motivated

Module Seven: The Importance of Trust

‌‌ What is Trust?
‌‌‌ Trust and Coaching
‌‌‌ Building Trust

Module Eight: Providing Feedback

‌‌‌ The Feedback Sandwich
‌‌‌ Providing Constructive Criticism
‌‌‌ Encouraging Growth and Development

Module Nine: Overcoming Roadblocks

‌‌‌ Common Obstacles
‌‌‌ Re-Evaluating Goals
‌‌‌ Focusing on Progress

Module Ten: Reaching the End

‌‌‌ How to Know When You’ve Achieved Success
‌‌‌ Transitioning the Coachee
‌‌‌ Wrapping it All Up

Module Eleven: How Mentoring Differs from Coaching

‌‌‌ The Basic Differences
‌‌‌ Blending the Two Models
‌‌‌ Adapting the GROW Model for Mentoring
‌‌‌ Focusing on the Relationship

Module Twelve: Wrapping Up

‌‌‌ Words from the Wise
‌‌‌ Review of Parking Lot
‌‌‌ Lessons Learned
‌‌‌ Completion of Action Plans and Evaluations

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