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Creative Problem Solving

In the past few decades, psychologists and business people alike have discovered that successful problem solvers tend to use the same type of process to identify and implement the solutions to their problems. This process works for any kind of problem, large or small.

Online Course / Classroom Training


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The Creative Problem Solving workshop will give participants an overview of the entire creative problem solving process, as well as key problem solving tools that they can use every day. Skills such as brainstorming, information gathering, analyzing data, and identifying resources will be covered throughout the workshop.

Creative Problem Solving > Course Outline:

Housekeeping Items
The Parking Lot
Workshop Objectives

What is a Problem?
What is Creative Problem Solving?
What are the Steps in the Creative Solving Process?

Understanding Types of Information
Identifying Key Questions
Methods of Gathering Information

Defining the Problem
Determining Where the Problem Originated
Defining the Present State and the Desired State
Stating and Restating the Problem
Analyzing the Problem
Writing the Problem Statement

Identifying Mental Blocks
Removing Mental Blocks
Stimulating Creativity

Brainstorming Basics
Brainwriting and Mind Mapping
Duncker Diagrams

The Morphological Matrix
The Six Thinking Hats
The Blink Method

Developing Criteria
Analyzing Wants and Needs
Using Cost/Benefit Analysis

Doing a Final Analysis
Paired Comparison Analysis
Analyzing Potential Problems

Identifying Tasks
Identifying Resources
Implementing, Evaluating, and Adapting

Planning the Follow-Up Meeting
Celebrating Successes
Identifying Improvements

Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations


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