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Career Development - Get a better understanding of self-management and self-awareness

Emotional Intelligence

Emotional intelligence describes the ability to understand one’s own feelings. It also provides great insight on how emotion influences motivation and behavior. The concepts of Emotional Intelligence have been around since the early 20th century, but the term was first introduced by Wayne Payne in 1985.

‌‌‌ Online Course / ‌‌ Classroom Training

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R1,649

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Description

With our Emotional Intelligence workshop your participants will gain a better understanding of self-management and self-awareness. This in turn will give them better insight and control over their actions and emotions. With a greater understanding of emotions your participant’s will experience a positive impact on their professional and personal lives.

Emotional Intelligence > Course Outline:

Module One: Getting Started

‌‌‌ Icebreaker
‌‌‌ Housekeeping Items
‌‌‌ The Parking Lot
‌‌‌ Workshop Objectives

Module Two: What is Emotional Intelligence

‌‌‌ Self Management
‌‌‌ Self Awareness
‌‌‌ Self Regulation
‌‌‌ Self Motivation
‌‌‌ Empathy

Module Three: Four Skills in Emotional Intelligence

‌‌‌ How to Accurately Perceive Emotions
‌‌‌ Use Emotions to Facilitate Thinking
‌‌‌ Understand Emotional Meanings
‌‌‌ Manage Emotions

Module Four: Verbal Communication Skills

‌‌‌ Focused Listening
‌‌‌ Asking Questions
‌‌‌ Communicating with Flexibility and Authenticity

Module Five: Non-Verbal Communication Skills

‌‌‌ Body Language
‌‌‌ The Signals You Send to Others
‌‌‌ It’s Not What You Say, It’s How You Say It

Module Six: Social Management and Responsibility

‌‌ Benefits of Emotional Intelligence
‌‌‌ Articulate your Emotions Using Language

Module Seven: Tools to Regulate Your Emotions

‌‌ Seeing the Other Side
‌‌ Self Management and Self Awareness
‌‌ Giving in Without Giving Up

Module Eight: Gaining Control

‌‌ Using Coping Thoughts
‌‌ Using Relaxation Techniques
‌‌ Bringing it All Together

Module Nine: Business Practices (I)

‌‌ Understand Emotions and How to Manage Them in the Workplace
‌‌ Role of Emotional Intelligence at Work
‌‌ Disagreeing Constructively

Module Ten: Business Practices (II)

‌‌ Optimism
‌‌ Pessimism
‌‌ The Balance Between Optimism & Pessimism

Module Eleven: Making an Impact

‌‌ Creating a Powerful First Impression
‌‌ Assessing a Situation
‌‌ Being Zealous without Being Offensive

Module Twelve: Wrapping Up

‌‌ Words from the Wise
‌‌ Review of Parking Lot
‌‌ Lessons Learned
‌‌ Completion of Action Plans and Evaluations

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