Workplace Violence
Workplace harassment must be identified, discouraged, and prevented in order to keep a hostile work environment from developing. Left unchecked, harassment can escalate into violence. Workplace violence and harassment training is essential to the safety of all employees.
Online Course / Classroom Training
R1,499
Description
In order to prevent Workplace Violence, it is essential that everyone is able to identify individuals who may be prone to violence. Our workshop will help your participants recognize certain behaviors, and lower the risk of escalated situations. This workshop will help participants identify the warning signs, as well as give them coping and response tools.
Workplace Violence > Course Outline:
Icebreaker
Housekeeping Items
The Parking Lot
Workshop Objectives
How to Identify
Costs to your business
Abusive Workplace Behaviors
Bullying and Personality Disorders
Narcissism
Types of Behavior
Target the Behavior, Not the Person
Implement an Action Plan
Understanding Anger and Aggression
Defusing & De-escalating Strategies
Communication Skills
Tactical Options
Identifying the Hazard
Assessing the Risk
Controlling the Risk
Evaluating & Review
What Is Not Considered Bullying
Steps to take
4 Step Process
Addressing all Employees
Code of Ethics
Policy and Procedures
Identify a Bully in the Interview Process
Warning Signs
Role Play
Case Study
Advising your Supervisor
Lodging the Complaint
Initial Response
The Investigation
The Findings
Review & Closure
Scope
Philosophy
Principles
Intent
Options
Informal Complaint Process
Formal Investigation process
Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations
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